Item #26
Regular City Council Meeting
311 Call Center overhaul: $146K sole-source deal with Planet Technologies
$146,000
, Yellow tier ($50,000 to $250,000)
City replaces its 311 customer-service system with new software and consulting from Planet Technologies. Affects how residents report complaints, request services, and reach non-emergency city support.
Counterparty:
Planet Technologies, Inc.
Funding source:
Unknown
Action type:
Resolution